Letter to the editor: Cable company comes up short

Many, many Vermonters struggled for days without power beginning the night of April 3 … And the crews from Green Mountain Power Company (our provider here in Goshen) worked tirelessly and cheerfully until we all had our power back before the end of that weekend. GMP workers and contracted help removed the more than 75 trees down in Goshen from lines, roads and rights-of-way. 

In stark contrast our landline phone and DSL lines are not yet repaired as of this writing (Saturday, April 13) a full 10 days after they were taken down by the storm. Consolidated (our provider of landline and DSL) have not repaired the line. One medical emergency happened that I know of — which required driving out to get help. One family has a traveling daughter with whom they cannot communicate from their home.

This seems like an unconscionable lack of service for those of us who pay for slow but adequate DSL, an essential landline connection as we live outside the coverage of cell towers. Consolidated should be reaching out to those like us — coming to our doors to inform us of the estimated repair time. We have called to inform them multiple times (when we drive out to find cell service) — and the line(s) are still out of service. We should not be billed for these 10 (and probably more) days without service. 

Who holds them accountable?

Corinna Stewart


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