A friend asked me the other day how long it has been since I graduated from high school. I did the quick math in my head (I graduated in 1982), and came up with 28 years. I hesitated saying the number out loud because it didn’t seem possible. Twenty-eight years? I did the math again and, darn it, I still came up with 28.
On a recent family trip to Oklahoma, I developed a whole new admiration for, and horror of, the airline industry. No other business I know of can provide so little for so much and still be in such high demand. (As a cell phone owner, I don’t say this lightly.)
Airline travel has become increasingly expensive, inconvenient and exhausting. It offers little incentive to keep customers coming back. Yet the airports are packed.